Privacy Policy
Effective Date: 11 November 2025
Updated: 3 March 2026
Business Name: Netwirx Pty Ltd
- This policy applies to -
netwirx.co.za, mail.netwirx.co.za
1. Introduction
Netwirx is committed to safeguarding the privacy and personal information of clients and all correspondence through designated communication channels. This Privacy Policy sets out the manner in which Netwirx collects, stores, processes, and uses personal data in accordance with:
Protection of Personal Information Act (POPIA)
General Data Protection Regulation (GDPR)
Domain‑based Message Authentication, Reporting and Conformance (DMARC)
WhatsApp Business App Privacy Policy
Yoco Payments and Yoco terms of service
The official published version of this Privacy Policy is available at netwirx.co.za/privacy-policy
2. Online platforms
Netwirx manages customer data through the following secure platforms:
Zoho Desk – secure support contact management
Truehost – MX server for email hosting and archiving
Keeper Security – Zero Trust password and sensitive information storage
WhatsApp Business – chat based communication channel, compliant with WhatsApp’s Privacy Policy
Facebook Pages - Netwirx business promotion and social engagement
Yoco Payment Gateway – secure online payments
3. Information Collected
Netwirx collects only the information necessary to provide services:
First name or verified company contact
Company name
Company information
Business location
Service information
Facebook Account information
Information exchanged from and between netwirx.co.za verified domain with your provided contact details may be captured via the Zoho platform, WhatsApp Business, Facebook Pages, Yoco, and Truehost servers
4. Social Media Information
When you interact with our social pages, namely Netwirx Facebook Business Page, please note the following:
Collection and processing of personal data when you visit or engage with our Pages, includes information such as your profile details, likes, comments, and messages. We do not control how Meta uses this data. Please refer to Facebook and Meta Data Policies for more details
- Data We Access
We may receive aggregated insights and analytics about how users interact with our Page. This information is statistical and does not identify you personally or create any obligation between your self and Netwirx Pty Ltd
- Direct Interactions
If you send us a message, comment, or otherwise engage directly with our Pages, we may use that information to respond to your inquiry or improve our services. We will not share your personal information with third parties unless authorized by you, or required by law
- Your Rights
You can manage your privacy settings directly through your Meta Privacy Centre. If you wish to exercise data rights (such as access or deletion) in relation to information we hold, please contact us using the details provided in this policy
5. Limitation of Liability
Netwirx transactional communications are via secure platforms. We indicate to use social platforms to facilitate interactions and to promote Netwirx. We are not responsible for the conduct, statements, or actions of users, clients, or third parties during or as a result of these interactions
- Indirect and Consequential Damages
To the fullest extent permitted by law, we shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from interactions through or with our company, including but not limited to loss of data and business transactions
- Third-Party Responsibility
Any disputes, claims, or issues arising between users and third parties are solely the responsibility of those parties
Netwirx will not be held liable to agreements, transactions, or communications conducted outside our immediate control and on public platforms except through the disclosed communication channels
6. Data Storage and Security
- Customer data is stored securely on Zoho servers, which comply with international privacy standards
- Service inquiries submitted via Zoho Forms are encrypted and stored on Zoho’s infrastructure
- Communications via @netwirx.co.za and support@netwirx.zohodesk.com are archived securely in Truehost Mail and Zoho mail servers
- Outgoing correspondence is securely encrypted and transmitted
- All outgoing email correspondence is authenticated using SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC protocols to ensure trusted delivery, prevent spoofing, and protect against phishing (DMARC.org)
- WhatsApp Business communications are encrypted end‑to‑end
- Yoco payment transactions are processed securely via Yoco verified payment gateways
Access to all data is restricted to authorised Netwirx personnel with authentication to sensitive information under Zero Trust security policy
7. Compliance
Netwirx confirms compliance with:
- Zoho – South African Privacy Policy
- POPIA
- GDPR
- SPF, DKIM, and DMARC
- WhatsApp Privacy Policy
- Yoco Security and Privacy Policy
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data held or exchanged
- Correction: Request certified updates or corrections to inaccurate information
- Deletion: Request removal of personal data where legally permissible
- Objection: Opt out of marketing or non‑essential communications
Requests must be submitted to security@netwirx.co.za
9. Data Usage
Customer data is used solely for:
- Tracking correspondence
- Completion of servicable works
- Secure Zoho invoicing and verified Yoco payment processing
- Service improvement
- Social engagement
Netwirx does not sell or share customer data with unauthorised third parties. Data may be shared with service providers (Zoho, Truehost, WhatsApp, Facebook, Yoco) for the purpose of delivering services
10. Data Retention
Netwirx applies retention and archival policies:
- Quote, Invoice and Payment Records: Securely archived for the legally required duration under applicable financial regulations
- Email Correspondence: Automatically archived on Truehost Mail servers
- Outgoing Mailjet Correspondence: Encrypted and transmitted securely, with delivery logs retained for compliance
Data i retained for 6 months and is permanently deleted once retention periods expire
11. Third‑Party Providers
Netwirx engages the following trusted third‑party providers for secure service delivery:
- Zoho – contact management and form submissions
- Truehost – MX server and email archiving
- Keeper Security – Zero Trust password and sensitive information secure storage
- WhatsApp Business – verified text communication channel
- Facebook Page - Netwirx Facebook social page and business engagement
- Yoco Payment Gateway – secure online payment processing, compliant with PCI DSS and Yoco’s published security standards
Platform and service providers maintain its own compliance with applicable privacy and security standards
12. Contact Information
For privacy‑related inquiries, please contact:
Email: security@netwirx.co.za